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Comprehensive Service

& Support Solutions

From initial design consultation to after-sales service, REKO offers a complete support system to ensure smooth production, fast delivery, and customer satisfaction at every stage.
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Standardized Management

REKO adopts strict standardized management processes, including production planning, quality control, and order tracking, to guarantee consistent product quality and on-time delivery for every customer order.

Customer Service Standards

  • No matter you contact with any sales in REKO, You can enjoy below service to your every order.
  • Customers are happy with below detail service.
  • Sales people not easy to make mistake for the oders according to below standard.
1

Before production:

  • Will confirm the drawing again, to make sure we make you the right parts.
  • Packing and label request confirmation.
  • Confirm detail request for surface and tolerance request.
  • Drawing review by engineer.
2

After production:

  • For bulk order, there will be a first sample confirmation.
  • Share production pictures of different processes.
  • Will check the exact delivery and get back to you.
  • Prepare QC report or material report if necessary.
3

Before Shipment:

  • Confirm with consignee information if the first time cooperation.
  • Confirm shipping invoice or HS code.
  • Share product photos before shipment.
  • Advise packing list.
4

After Shipment:

  • Share shipment tracking details.
  • Will update the tracking information when goods will arrived after goods sent out 2-3 days later.
  • Will send you the sign and receive proof after goods arrival.
  • Will confirm with you if goods with damage or not.

After-Sales Service Guarantee

Our dedicated after-sales team offers timely technical support, problem-solving, and product consultation to address any customer concerns, ensuring long-term reliability and trust.

How we do when customer complaint?

  • Reply speed Quick reply, provide customers with solutions within 8-12 hours after receiving customer complaints.
  • Positive attitude Don't complain, actively solve the problem first, and make a summary in a timely manner.
  • Solution The feasibility of the plan is a win-win situation and economic losses are minimized.

Normal Solution

  • Remake
  • Local repair
  • Return to China
  • Refund
  • Compensation

Remarks

  • lf it is REKO's responsibility, REKO will underatake all the cost.
  • lf it is client's responsibility, REKO will try to find a way to reduce the cost that make loss as less as possible.

Supply Chain

Robust Supply Chain Partnerships for Reliable Production
Our well-established supply chain network ensures timely access to high-quality materials, precise surface treatments, and trusted secondary processing services. By collaborating with carefully selected suppliers, we maintain strict control over every stage of the production process — from raw materials to final delivery — guaranteeing consistency, quality, and cost-effectiveness for every project.
Your Benefits:
  • Stable and traceable material sourcing.
  • Certified surface treatment and finishing services.
  • Flexible production capacity to handle small and large orders.
  • Reduced risk of supply interruptions.
  • Consistent quality across every batch.

Technical Support

Comprehensive Technical Support for Your Projects

At REKO, we offer complete technical assistance from the design phase to final production. Our experienced engineers work closely with customers to optimize designs for manufacturability (DFM), material selection, and cost control.

Why Choose Our Technical Support?

  • Design for Manufacturability (DFM) Review
  • Material and Surface Finishing Recommendations
  • Tolerance and Machining Feasibility Analysis
  • Rapid Prototyping & Engineering Feedback
  • Professional CNC Programming Support

Our Technical Support Process

  • Initial Design Consultation
  • DFM & Feasibility Analysis
  • Material & Surface Finishing Selection
  • CNC Programming & Production Setup
  • Final Technical Review & Quality Check

Let’s Bring Your Vision

to Life with Precision Machining!

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